24 Hour MonitoringOne of western Canada’s largest monitoring centres
Security Alarm Monitoring – ULC Emergency Response Centre
Whether it’s during the work day, on the weekend or after hours, you know that TELUS Custom Security Systems is monitoring the security of your commercial property with the same care we would monitor our own business. TELUS Custom Security Systems operates one of western Canada’s largest monitoring centres, based right here in British Columbia. There is only one measuring stick when it comes to verification and compliance to monitoring centre standards. The building construction, security, systems, power, procedures and record keeping are all subject to engineering requirements and regular inspections. Our station is ULC rated, meaning it meets a very high standard of operating performance.
Underwriters Laboratories of Canada (ULC) is a not-for-profit organization representing stakeholders from the insurance industry, security providers and customers to develop standards by which we adhere. TELUS Custom Security Systems has maintained a ULC listing since 1986 and is one of the only ULC approved security companies with a monitoring station on Vancouver Island.
The assurances you receive in dealing with a ULC monitoring station are:
- Approved building design and construction
- Controlled entry to operations room
- Adequate UPS/battery backup
- Adequate generator backup with auto-switchover
- Redundant configuration of all computer hardware
- Spare parts for all alarm receiving equipment
- Data backup integrity
- Meticulous record keeping
- ULC approved monitoring dispatch software
- Training program
- Staffing requirements
- Backup lighting
- Regular inspections by ULC staff
Secure Commercial Property, Secure Monitoring Station
Every entry point of our monitoring station is protected by video surveillance and access control systems.
In addition to a thorough criminal background check, all of our monitoring station employees receive extensive training in alarm response. We have a Security Industry Association (SIA) certified trainer on staff to ensure that new recruits are trained to the highest industry standards that our customers have come to expect. Our comprehensive training program is an intensive one-on-one training system including daily written performance reviews and charting of progress.
Our staff receive continual professional development training throughout their careers, ensuring that the entire TELUS Custom Security Systems monitoring team holds current knowledge on alarm security and is proficient at handling monitoring transmissions efficiently and appropriately.