We protect your privacy through responsible personal information management.

Our Privacy Policies

Your privacy is important to us. At TELUS Custom Security Systems, we know your privacy matters to you; earning and maintaining your trust matters to us. We understand that in today’s technologically complex, data-driven world, it can be difficult to stay up-to-date on how personal information is being used. An important part of our commitment to respecting your privacy is our promise to be transparent with you about our privacy practices and to clearly explain how we protect your privacy. Please see links below to TELUS Communications Inc. and its affiliates policies:

Website Privacy Policy

This website [] is owned by TELUS Custom Security Systems. (“TELUS,” “we,” “our” and/or “us”) whose registered office is located at 2008 West 41st Avenue, Vancouver, British Columbia, Canada, V6M 1Y8.

TELUS Custom Security Systems is committed to respecting your privacy when you visit our website and when you are providing us with any personal information; we protect your privacy through responsible personal information management practices to ensure compliance with British Columbia’s Personal Information Protection Act (PIPA) and other relevant legislation. This Privacy Policy summarizes what types of information we may collect from you through your use of our website and what we do with that information.

Types of Personal Information We Collect

Whenever you browse the TELUS Custom Security Systems website, you do so anonymously. Our webserver automatically collects some Non-Identifiable Personal Information during your use of our website, which includes the way you access and move through it. This type of information consists of operating system, website browser/device type, IP address, ISP, time of use, and pages visited both during and prior to your visit. This information cannot be used to specifically identify you; it is gathered for the purpose of understanding how users interact with our website, what they are most interested in, and in tailoring/improving our website and our overall delivery of services. Please see the ‘Use of Cookies’ section below for additional details.

Personally Identifiable Information is information about you that actually identifies you as an individual, for example, your name, mailing/street address, birth date, e-mail address, or telephone number. TELUS Custom Security Systems only collects personally identifiable information when you explicitly choose to provide that information to us.

By voluntarily submitting personally identifiable information through our website’s contact, survey or referral forms you are agreeing that TELUS Custom Security Systems may contact you at the e-mail address and/or phone number you provide for the purpose of providing you information about our products, services, and pricing.

Use of Personal Information

We are the sole owners of the information collected through this website. We only have access to/collect personally identifiable information that you voluntarily give us through our website’s forms, an e-mail, or other direct contact originating from you.

We will use your information to respond to you, regarding the specific reason you contacted us. We will not share your personal information with any third-party outside of our organization, other than as is necessary to directly fulfill your request, or in compliance with a legal request or court order.

If you engage a business relationship with TELUS Custom Security Systems – for example, by entering into an alarm monitoring agreement with us – we may contact you through your e-mail address in the future to inform you about developments, specials, new products or services, or changes to our Privacy Policy. You can opt-out from receiving these e-mailed communications when you commence an agreement, or at any time in the future through the “unsubscribe” hyperlink provided within any e-mails you receive.

Security of Personal Information

We take strong precautions to protect your personal information. Only employees who need the information to perform a specific task (for example, to provide you with a personalized quotation or customer service) are granted access to personally identifiable information. The computers/servers in which we store such information, as well as any physical documents containing such information, are kept within a highly secured and monitored environment within our Vancouver, BC facility.

Sharing of Personal Information

TELUS Custom Security Systems will not sell, trade, rent or otherwise provide your personal information to anyone without your permission. We may share your data with verified third-party partners who provide us with specific services to properly address your needs and/or as verification as needed. These partners use this information only to provide you and us with services, and agreements are in place so they do not sell or share such information to/with any other parties. Whenever TELUS Custom Security Systems engages a third-party service provider to do work for us, we confirm that their privacy and security standards meet our requirements.

Retention of Personal Information

TELUS Custom Security Systems only keeps personal information for so long as it is required to fulfill the purposes described in this Privacy Policy or as required or permitted by law. We attempt to collect and use information that is accurate, up-to-date, and as complete as possible. However, we rely on individuals to disclose all material information to us and to inform us of any changes.

Personal information will be retained only as long as necessary and will be disposed of in a manner that is appropriate to the sensitivity of the information. We render personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying personal information, including shredding of any paper records and permanently deleting electronic records.

Disclosure of Personal Information

We will not disclose your personal information without your express consent. Disclosure without consent will only occur under PIPA-exempted circumstances such as when we are required to by law, or if we reasonably believe that disclosure is necessary to protect TELUS Custom Security Systems’ rights and/or to comply with a judicial proceeding, court order, or legal process.

Access to Personal Information

With satisfactory identification and proof of entitlement, you may request to access, review and – if applicable – request that we amend, correct or remove personal information about you that is in our possession. Individuals should be aware that the right to access the personal information we hold about them is not absolute; we may decline a request for access if the information requested is subject to legal privilege.

Use of Cookies

In common with many website operators, we may use “cookies” on our website. Cookies are small data files that are sent to and stored by your web browser when you visit our website. They help us understand how customers use our website in order to improve its relevance and performance. These cookies are generally placed into our website by Google Analytics; they generate aggregated, non-identifiable information which offer insights into trends and usage patterns that may be used for business analysis, website and service improvements, and for determining performance metrics. Usage of a cookie is in no way linked to any personally identifiable information on our website. You can disable cookies by turning them off in your web browser; however, some features of the TELUS Custom Security Systems website may not function as expected if you do so.

You can learn more about how Google uses your personal information at If you are concerned about the information Google Analytics collects you can opt-out of Google Analytics completely by visiting

Third-Party Websites and Social Media

The TELUS Custom Security Systems website may include, for convenience or illustration, hyperlinks to other websites that are not within our control. TELUS Custom Security Systems is not responsible for – and this Privacy Policy does not apply to – the privacy practices of websites or companies that we do not own or control. We encourage you to review the policies and practices of any website you visit before providing any personal information about yourself.

The use of social media by TELUS Custom Security Systems is an extension of our web presence. Social media accounts are public and are not hosted on our servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them.

Children’s Privacy

TELUS Custom Security Systems does not knowingly collect information from anyone under the age of 18 and we do not target our website to minors. If we find out that someone under 18 has given us personal information, we will take steps to delete that information. If you believe anyone under the age of 18 has given us personal information, please contact us as set out under ‘Contact Information’ below.

Privacy Policy Changes/Updates

TELUS Custom Security Systems reserves the right to change this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on this page []. The most recent version of this Privacy Policy is reflected in the version date located at the bottom of this page. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Contact Information

If you have any questions regarding TELUS Custom Security Systems’ Privacy Policy or our handling of personal information, please contact us using the contact information shown below.


Mailing Address:

TELUS Custom Security Systems [Privacy]
2008 West 41st Avenue
Vancouver, BC, Canada
V6M 1Y8

Policy last updated: February 28, 2019

TELUS Custom Security


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