Interlogix Product Notice

A vulnerability has been discovered in certain TruVision video recorders and encoders that can potentially allow unauthorized outside access to, and control of, the recorder/encoder. Review the Official Interlogix Product Notice.

Interlogix has updated firmware available for all TruVision video recorders and affected encoders that addresses this potential vulnerability. Based on the nature of the reported exploit, TruVision recorders or encoders either directly connected to the internet or hosted on an unsecured local network represent the highest risk.

Interlogix strongly recommends an immediate firmware update for all recorders/encoders in the high risk category – those that are either directly connected to the Internet or hosted on an unsecured local network. Interlogix also strongly recommends that all other TruVision recorders/encoders subject to this vulnerability be upgraded to this new firmware as soon as practical, but no later than your next scheduled service visit.

TELUS Custom Security Systems is offering special reduced pricing to upgrade the firmware.

  • $75 Remote Update* – If your recorder is connected to the internet, we may be able to remotely connect and perform the update.
  • $150 On-site Update** – If we are unable to access your recorder remotely, and a technician site visit is required.
    *Applicable taxes extra. **Additional travel charges may apply if outside regular service area)

Alternatively, for the technically inclined, click to read instructions on how to download and upgrade your recorder’s firmware yourself.

Firmware update files below are specific to your recorder model – choose the appropriate link for update instructions

View a short video which walks you through the update process before you get started.


TELUS Custom Security


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