Only The Highest Standards – ULC Certification

Prices Alarms Response Centre

This is an actual photo of our ULC Emergency Response Centre located right here in BC – owned and staffed by Price’s Alarms. Who are you being monitored by and where are they located? We are proud of our monitoring station and the customer service we provide!

Price’s Alarms owns and operates our own ULC certified monitoring station serving BC clients. There is only one measuring stick when it comes to verification and compliance to minimum standards for a monitoring centre, and it is ULC. The building construction, security, systems, procedures and record keeping are all subject to engineering requirements and regular inspections. Underwriters Laboratories of Canada (ULC) is a not-for-profit organization representing stakeholders from the insurance industry, security providers and customers to develop standards by which we adhere. Price’s Alarms has maintained a ULC listing since 1986 and is one of the only ULC approved security companies on Vancouver Island. The assurances you will receive in dealing with a ULC monitoring station are:

  • Approved building design and construction
  • Controlled entry to operations room
  • Adequate UPS/battery backup
  • Adequate generator backup with auto-switchover
  • Redundant configuration of all computer hardware
  • Spare parts for all alarm receiving equipment
  • Data backup integrity
  • Meticulous record keeping
  • ULC approved monitoring dispatch software
  • Training program
  • Staffing requirements
  • Backup lighting
  • Regular inspections by ULC staff

Accurate Response

The monitoring station includes state-of-the-art computer systems and redundant backups to watch all incoming signal activity and alert our professional staff the instant there’s an issue. Automation software processes and prioritizes signals and presents customized dispatch instructions to ensure accurate response to alarm events.  Response actions are logged with date and time for full accountability and disclosure. The dispatch software dials phone numbers for monitoring staff to reduce the risk of errors whilst recording exact time and date and the number dialed.

Unparalleled Dispatch Speed

A recent audit found that Price’s Alarms responded to alarms within 8.0 seconds on average. A quick response is another solid reason for having an alarm system monitored by Price’s Alarms.  The faster our response is, the faster the appropriate action can be taken for the situation. For local fire and police departments, Price’s Alarms is the monitoring service. They know that our response is the fastest in the industry, that we know the market and that we are fully professional. We have also tailored our response procedure to suit individual police detachments and fire departments and often hear from them asking us to heighten dispatch protocols because of a rash of break-ins or arson reports.

In addition to a thorough criminal background check,  all of our monitoring station employees receive extensive training in alarm response. We have a Security Industry Price Family at Head Office in VictoriaAssociation (SIA) certified trainer on staff to ensure that new recruits are trained to the highest industry standards that our customers have come to expect. Our comprehensive training program is an intensive one-on-one training system including daily written performance reviews and charting of progress. Our staff receive continual professional development training throughout their careers, ensuring that the entire Price’s Alarms monitoring team holds current knowledge on alarm security and is proficient at handling monitoring transmissions efficiently and appropriately.

Whether you are asleep at home, out for the day, or away on vacation, you know that Price’s Alarms is monitoring the security of your home with the same care we would monitor our own homes.